Returns Policy

Before placing an order please be aware that colours and sizes may not look exactly as they do on your screen.  This will be determined by the colour settings on your computer.  We will not accept returns on items that 'don't look like they do on the website'.  You are welcome to contact us if you need any clarification on any products.

Please be aware that although Kings Gifts Shop uses sophisticated digital presses and color calibration techniques, slight color variations may occur from the colors of your computer screen. These slight color variations are normal and will not be refunded.

Returns and/or exchanges are accepted within seven (7) days of collection or from date of delivery on unbranded products only. Printed and personalised items are not returnable.

The return must be repackaged in its original box (or acceptable equivalent) with your receipt. You must courier your item. You will not be reimbursed for any courier charges. Please note: All items must be in sellable condition to be eligible for a refund.

Used items or items not reported as damaged 7 days after receipt of the order will not be accepted for refund.

Please also note that once production has begun on a personalised item the order cannot be cancelled.