Frequently Asked Questions
How do I place an order?
You can place an order online, just simply browse for the item you want. Once you find the product you want, add it to your cart. After you have placed your order, your invoice will be emailed to you. If you did not receive email, check Junk Mail folder.
If you prefer using email, you can email us your order to [email protected]
Please be exact as which items you want by providing the item code, quantity, and your information like shipping address, contact number etc. We will then place your order and email you your invoice.
Is there a minimum order quantity?
We don't impose minimum quantity but some items may have minimum quantity where our suppliers have minimum quantity requirements or where it is not economically viable for smaller quantity.
How long does it take to make an order?
Lead time for orders varies between 3 – 14 days after full payment has been made. Lead times vary depending on stock availability, quantity, complexity of branding required and current orders in the system. Should the product not be in stock please allow 7 working days.
If faster delivery is required, extra charges may apply. For more information, see our Shipping Policy.
How must my artwork be formatted and submitted?
Our printing is only as good as your quality of your photo or logo or artwork, so please email High Resolution photo or logo or artwork. The image size must be 300dpi or greater. We accept PC format logo or artwork only. Acceptable file formats: jpeg (over 300dpi), png (over 300dpi), PDF or Coral Draw.
How much do you charge for delivery?
All orders over R1000 in value with a delivery address in Pretoria or Johannesburg qualify for free delivery.
Customer to Collect (Free) - You can choose to collect from our office. Collection hours: Monday to Saturday 8h00 – 18h00 (excluding public holidays).
Local (Pretoria and Johannesaburg) R85 - Delivery at street address in Gauteng (excluding mines or farms).
Major Cities in City Centers R130 - Delivery at street address in one of the following major centers: Bloemfontein, Cape Town, George, Durban, Port Elizabeth, East London, Kimberly, Polokwane (Excluding mines or farms).
Mines or farms R290 - Delivery at street address in outlying areas.